This is a continuation of the post found here: http://wesleyfaulkner.com/united-airlines-has-really-bad-customer-servi-0
This is the last clip in the series. The cop escorts me back into the baggage claim area and I am given my hotel voucher and a food voucher.
At the time of the publication of this blog post I have yet to hear from United Airlines.
Since I know they are reading my posts I am going to propose possible resolutions that I will find acceptable.
- Ensure me that the action of the employees are not acceptable and that they will be told so
- Publish a code of conduct for all employees and the public to see
- Review their social media policy and make it so that they acknowledge the complaints from their customers
- Promise e-mail responses within 24 hours of receiving them